Bookings & Reservations
All bookings are subject to availability and confirmation. Guests must provide accurate and complete information when making a reservation. A reservation is confirmed only after the required payment or authorization has been received. Delve Hotel reserves the right to refuse or cancel a booking where necessary.
Check-In, Check-Out & Identification
Guests must present valid identification at check-in. Check-in and check-out times are as stated at the time of booking. Early check-in and late check-out are subject to availability and may attract additional charges. Guests are responsible for providing accurate identification and booking information.
Cancellation policy
Guests may cancel their reservation free of charge up to 2 days before the scheduled check-in date and receive a 100% refund.
Cancellations made less than 2 days before check-in are non-refundable.
Reservations that are not used and guests who do not arrive (no-shows) are non-refundable.
For cancellation or booking assistance, please contact Delve Hotel directly
Changes, Guests & Hotel Rules
Changes to a reservation are subject to availability and may result in additional charges. Only registered guests may occupy booked rooms unless otherwise approved by the hotel. Guests must respect hotel rules, staff, other guests, and hotel property. Illegal, dangerous, disruptive, or abusive behaviour is not permitted. The hotel may require a guest to leave the property where their conduct poses a risk, causes significant disturbance, or violates these terms.
Damage, Loss & Personal Belongings
Guests are responsible for damage to hotel property caused by themselves or persons under their responsibility. Delve Hotel may charge guests for reasonable repair or replacement costs. Guests are responsible for their personal belongings and should use any security facilities provided by the hotel. The hotel is not responsible for loss or damage to personal property except where required by applicable law.
Liability & Privacy
Delve Hotel will take reasonable measures to provide safe, reliable, and quality services. The hotel is not responsible for circumstances beyond its reasonable control, including events that prevent or affect the provision of services. Guest information is handled in accordance with our Privacy Policy and applicable data-protection laws
Changes to These Terms & Contact
Delve Hotel may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. Updated terms will be published on our website and may apply to future bookings. By using our services or making a booking, guests agree to these Terms & Conditions. For questions or concerns, please contact Delve Hotel using the contact details provided on our website.
